Get’em ProSeries Refund & Return Policy

 

At Get’em ProSeries, we want every customer to be confident in their purchase. Please read our full Refund & Return Policy below to understand how returns, exchanges, and order issues are handled.

 

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1. Accuracy of Shipping Information

 

Customers are responsible for providing correct and complete shipping information at checkout.

Get’em ProSeries is not responsible for orders shipped to an incorrect, incomplete, or old address that was provided by the customer.

If an item is returned to us due to an incorrect address, the customer will be responsible for any additional shipping fees to resend the package.

 

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2. Lost, Damaged, or Stolen Packages

 

Once the shipping carrier marks your package as delivered, Get’em ProSeries is not liable for:

 

• Lost packages

• Stolen packages

• Damaged packages after delivery

 

If you experience any delivery issues, we recommend contacting the carrier directly and providing your tracking number so they may assist you.

 

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3. Eligibility for Exchange

 

To qualify for a exchange, the following conditions must be met:

 

• Item must be returned within 3 days of receiving your order.

• Item must be unused, unworn, unwashed, and undamaged.

• All original tags and packaging must be attached.

• Item must not show any signs of wear, including deodorant marks, scents, stretching, or stains.

 

If an item is returned and does not meet these requirements, it will be denied and sent back to the customer.

 

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4. Exchanges Only (No Cash Refunds)

 

Get’em ProSeries does not offer cash refunds, store credit refunds, or credit card refunds.

All approved returns are exchange-only.

Customers may exchange for:

 

• A different size

• A different color

• A different item of equal value

 

If the item you want is sold out, a store credit may be offered at our discretion.

 

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5. Return Shipping Costs

 

All return shipping fees are the responsibility of the customer.

Get’em ProSeries does not provide prepaid return labels.

We recommend using a shipping method that provides tracking, as we are not responsible for return packages lost in transit.

 

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6. When Exchanges Are Processed

 

Exchanges are processed only after the returned item is:

 

1. Received by our returns department

2. Inspected and approved

 

Please allow additional time for processing once the item reaches us.

 

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7. Final Sale Items (No Returns or Exchanges)

ALL SALE ITEMS, PROMOS, OR FREE GIFTS, GIVEAWAYS, ARE FINAL (NO REFUNDS OR EXCHANGES)

 

 

For hygiene and sanitation reasons, the following items cannot be returned or exchanged under any circumstances:

 

• Bikinis

• Swimsuits

• Any swimwear or intimate apparel

 

These items are final sale.

 

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8. Damaged or Incorrect Items Received

 

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery with:

 

• Your order number

• A clear photo of the item

• A description of the issue

 

We will assist you promptly to resolve the problem.

 

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9. Contact Information

 

For any questions regarding returns or exchanges, please reach out to our customer service team:

Email: ernest@getemmagazine.com

Website: www.getem.vip